10-04-2026

Privacy Policy

This Privacy Policy describes how ZafUra Wash collects, uses, stores and discloses personal data in the provision of mobile car wash and detailing services to private vehicle owners and corporate fleets. The policy applies to interactions with our website ZafUraWash.pro, mobile booking channels and fleet account management. We apply industry-standard technical and organisational measures to protect personal data and process information only for specified operational, administrative and legal purposes.

ZafUra Wash (Business ID TL-3084655), Mohammed Salem Bu Khamis Street, City Center Sector, Ajman, Ajman, United Arab Emirates. Contact: +971526449692. Website: ZafUraWash.pro Mohammed Salem Bu Khamis Street, City Center Sector, Ajman, Ajman, United Arab Emirates [email protected]

Definitions

For clarity in this policy: 'Personal data' means any information relating to an identified or identifiable individual. 'Processing' covers any operation performed on personal data, including collection, storage, use and deletion. 'User' or 'you' refers to any individual using our services, whether a private vehicle owner or fleet representative. 'Service' means the mobile car wash, detailing and related booking and fleet management services offered by ZafUra Wash.

Personal data includes identifiers such as name, contact details, vehicle registration and any other information that can be linked to an individual or a corporate contact person.

Processing means any action performed on personal data, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, disclosure, erasure or destruction.

User refers to private customers, fleet managers, company contacts and any visitors to ZafUraWash.pro who interact with our booking forms, apps or customer support channels.

Service refers to mobile car wash and detailing, scheduled fleet maintenance cleaning programs, on-site detailing, and related customer support and billing functions provided by ZafUra Wash.

Cookies are small text files placed on a device to store preferences and track usage. We use cookies and similar technologies to enable core site functions and to analyze and improve service delivery.

Data Collection

We collect information that enables us to schedule appointments, perform services, manage fleet accounts and process payments. Data collection is limited to what is necessary for operational effectiveness, billing, legal compliance and customer communication.

Information You Provide

When you register, request a quote, book a service or communicate with support, you supply information required to deliver services and maintain accounts.

Contact details: full name, company name (if applicable), email address and telephone number used for booking and communications.
Vehicle details: vehicle make, model, license plate or registration number, and any specific instructions related to vehicle access or cleaning requirements.
Booking and service records: appointment date and time, service type, technician notes and history of completed services for operational records.
Payment and invoicing information: invoicing address, billing contact, transaction references and payment confirmations. We do not store full card numbers; payment processor details are retained by our payment partners.
Fleet account information: authorized fleet contacts, vehicle fleet lists, service-level preferences and scheduling authorizations provided by corporate clients.
Communications: messages platform with our support team, feedback, complaints and any images or documents you submit to assist with service delivery.

Information Collected Automatically

When you interact with our website or booking app, we may automatically collect technical and usage information to operate the service and to detect misuse or performance issues.

Device and browser information, including device type, operating system, browser version and screen resolution.
IP address and approximate geolocation used to verify service availability and to dispatch technicians to the correct location.
Usage and analytics data: pages visited, time spent on pages, booking flow steps and error logs to improve the user experience.
Cookies and similar identifiers used to remember preferences and to support analytics and advertising configurations where applicable.
Performance and diagnostic logs from our systems to detect, prevent and resolve technical incidents.
Timestamps for service requests, confirmations and completed appointments to maintain accurate operational records.

Third-Party Data Sources

We may receive information about you from trusted third parties where necessary for service delivery, payment processing, or corporate fleet integration.

Payment processors and business institutions to complete transactions and to comply with anti-fraud procedures.
Fleet management platforms and corporate administrators when fleet accounts are integrated and fleet schedules are synchronized with our system.
Service partners and analytics providers that support booking, routing and service performance analysis.

Purposes of Processing

We process personal data for clear and limited purposes related to service delivery, administration, legal compliance and customer communications.

To provide and manage mobile car wash and detailing appointments for private customers and corporate fleets.
To process payments, issue invoices and manage billing relationships with corporate clients.
To communicate appointment confirmations, service updates, reminders and follow-up customer support.
To improve operational efficiency through route optimization, technician allocation and service record analysis.
To detect and prevent fraud, misuse or unauthorized activity and to maintain the security of our systems.
To comply with legal obligations and respond to lawful requests from courts, regulators or law enforcement.
To manage fleet agreements and performance reporting requested by corporate clients, including aggregated service usage data.
With consent, to send promotional communications about service updates, offers and new features; recipients may opt out at any time.

Legal Bases for Processing

We rely on established legal bases to process personal data, depending on the purpose and context of processing.

Performance of a contract: processing necessary to provide booked services and to manage accounts and payments.
Consent: where optional marketing communications or certain data uses are subject to explicit consent.
Legitimate interests: operational needs such as fraud detection, system security and improving service efficiency, balanced against individual rights.
Legal obligation: processing required to comply with applicable laws, tax and regulatory requirements.

Cookies and Tracking

We use cookies and similar technologies to enable basic site functionality, to analyze usage patterns and, with consent where required, for marketing purposes.

Types of cookies we use include strictly necessary cookies for site operation, performance cookies for analytics, and optional cookies for personalization and marketing where you have given consent.

Cookie categories: essential (site functionality), analytics (usage statistics) and advertising/marketing (personalization and offers).

You can manage cookie preferences via browser settings or through available consent controls on ZafUraWash.pro. Disabling non-essential cookies may affect certain features such as saved booking details.

Full cookie policy and preference controls are available on ZafUraWash.pro/cookie-policy.

Data Sharing

We share personal data only with trusted parties necessary to deliver services, to comply with legal obligations, or as authorized by you.

Service providers and subcontractors who support bookings, dispatch, route planning and on-site service delivery.
Payment processors and business institutions for transaction handling and reconciliation.
Corporate clients and authorized fleet administrators for fleet account management and reporting.
Legal and regulatory authorities when required by law or to respond to lawful requests.
Analytics and cloud service providers that host and process aggregated or pseudonymized usage data.
Third parties in the event of a corporate transaction, such as a merger or sale, subject to appropriate confidentiality protections.

International Data Transfers

Personal data may be transferred to service providers or partners located outside the UAE for operational reasons. Where transfers occur, we apply appropriate safeguards to protect personal data consistent with applicable law.

Safeguards may include data processing agreements, standard contractual clauses, technical measures such as encryption, and access restrictions to limit exposure of personal data.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, to meet legal obligations, and to resolve disputes.

Account and profile data for customers and fleet administrators are retained for the duration of the customer relationship and for a reasonable period thereafter to address billing, warranty or service history needs.

Communications and support correspondence are retained for operational records and to resolve issues, typically for no longer than 3 years unless otherwise required by law or contract.

System logs, analytics and diagnostic data are retained in aggregated or pseudonymized form as needed for performance monitoring and security; raw logs are kept only as required for incident contribute.

When data is no longer required, we delete or anonymize it in a secure manner. You may request deletion subject to legal and contractual obligations that require us to retain certain records.

Security Measures

We implement technical and organisational measures to protect personal data against unauthorized access, disclosure, alteration and destruction. Security practices are reviewed periodically and adapted to evolving risks.

Encryption of data in transit using TLS and where appropriate encryption at rest for stored data.
Access controls, strong authentication and role-based permissions to limit employee access to personal data.
Regular staff training, security assessments and incident response procedures to detect and address potential breaches.

Your Rights

You have rights in relation to your personal data. Requests may be submitted to the contact details provided below; we will verify identity and respond within applicable timeframes.

Access: request a copy of personal data we hold about you and details of processing.
Rectification: correct inaccurate or incomplete personal data.
Erasure: request deletion of personal data where retention is not required by law or contract.
Restriction: request limitation of processing in specific circumstances.
Portability: receive a machine-readable copy of personal data you provided in certain cases.
Objection: object to processing based on legitimate interests or direct marketing processing.
Withdraw consent: where processing is based on consent, you may withdraw consent without affecting lawful processing prior to withdrawal.
Complaint: lodge a complaint with a supervisory authority if you consider our processing violates applicable data protection laws. For EU residents this may be your local data protection authority.

Your Privacy Rights and Requests

ZafUra Wash recognizes your rights to access, correct, delete, or restrict processing of your personal data collected in connection with our mobile car wash and detailing services. To submit a request, please provide sufficient information to identify the records (name, email, phone, service details) and specify the action you wish us to take. We will evaluate each request in line with applicable UAE data protection expectations and our operational needs.

[email protected]

We aim to acknowledge receipt of privacy requests within 5 business days and to provide a substantive response within 30 calendar days. Complex requests or requests requiring verification may take additional time; when that occurs we will communicate the expected timeline and the reason for the delay.

Marketing Communications

ZafUra Wash may use contact information to send service reminders, appointment confirmations, promotional offers, and operational updates relevant to our mobile car wash and fleet detailing services. Communications are designed to be useful and relevant to your relationship with us. You can manage marketing preferences at any time via links in messages or by contacting our privacy team.

To opt out of marketing communications, use the unsubscribe link in any promotional email or send a request to our privacy contact with the subject line "Unsubscribe". Opting out of marketing messages does not prevent service-related messages such as booking confirmations, invoices, or safety notices.

Children and Data

Our services and website content are intended for adults and business customers. ZafUra Wash does not knowingly collect personal data from children under 16. If we learn that we have inadvertently collected data from a minor, we will take steps to delete that information following verification procedures.

Third-Party Links

Our website and communications may include links to third-party sites or partners used for payment processing, fleet management, or related services. These third parties have their own privacy practices. We encourage you to review their policies; ZafUra Wash is not responsible for third-party content or their handling of your information.

Changes to this Privacy Policy

We may update privacy practices to reflect changes in law, technology, or our services. Material changes will be posted on ZafUraWash.pro with an updated effective date. We recommend reviewing this page periodically to stay informed about how your information is handled.

Contact Information

For questions or requests regarding privacy or data access, contact: ZafUra Wash, Mohammed Salem Bu Khamis Street, City Center Sector, Ajman, Ajman, United Arab Emirates. Phone: +971526449692. Business ID: TL-3084655. Email: [email protected]. Operational inquiries can also be directed via the contact form on ZafUraWash.pro.

+971526449692